ESCROW ON EVERY ORDER · 180+ COUNTRIES
Your money is held safe until the goods are right.
Every Backper order — sample or 50,000 units — is covered end to end. Funds sit in escrow until you confirm quality, shipments are guaranteed on time, and if anything's off, we refund or remake.
100%
Held in escrow
$0
Cost to the buyer
5 days
Avg claim resolution
ORDER #BP-44821 · PROTECTED
Buyer Protection · active
$48,280
IN ESCROW
Quality guarantee
QC photos + spec match before release
COVERED
On-time delivery
Late past committed date? Auto-credit
COVERED
Authenticity & materials
Verified against your tech pack
COVERED
Full refund or remake
If it can't be made right
COVERED
MV
Marisol V. is your case manager. Funds release only on your confirmation — or auto-refund on day 30.
/ FOUR GUARANTEES
What every order is protected against.
Secure escrow
Your payment is held by a regulated third party. Suppliers are paid only after you confirm the goods — never before.
100% of order value
Quality assured
Pre-shipment inspection with photos against your tech pack. Defect rate over threshold and we hold the release.
Inspected before ship
On-time or credit
We commit a delivery date with every quote. Miss it without cause and you get an automatic shipping credit.
Auto shipping credit
Refund or Remake
If an order can't be brought to spec, choose a full refund or a free remake on the next production run. Your call.
Buyer chooses
/ HOW ESCROW WORKS
Your funds move only when each milestone clears.
No money reaches a factory until you've seen proof the goods are right.
01
You place the order
Funds are immediately moved to a regulated, insured escrow account separate from Backper's own accounts.
02
Pre-shipment QC
Our inspector visits the factory, checks against your spec, and sends you a photo report before anything ships.
03
Goods arrive
You receive the shipment and have 30 days to inspect. Protect+ orders get 90 days.
04
You release payment
Once you confirm everything is right, you release the escrow. If there is a dispute, we mediate and escrow stays frozen.
/ WHAT'S COVERED
Coverage scales with your order.
PROTECTION
Sample
UNDER $500
Standard
ANY BULK ORDER
Protect+
ORDERS $25K+
Pre-shipment QC photos
Factory inspection before goods leave
Escrow payment protection
Funds held until you approve
Claims case manager
Dedicated human for every dispute
Claim window
Days after delivery to file
—
—
Independent lab testing
Third-party chemical and materials test
—
Extended 90-day claim window
Extra time for complex orders
—
On-site audit
Full factory compliance audit
—
—
Protect+ is included free on orders over $25,000 — no opt-in, no premium.
/ IF SOMETHING'S WRONG
Filing a claim takes five minutes.
Open a case from your order page, attach photos, and a named case manager takes it from there.
Under 2 hours
First human response to any claim
5 days avg
From filing to resolution
96% in buyer's favor
When QC evidence is attached
1
Within 2 hrs
File your claim
Submit photos, your order spec, and a short description. Our intake form takes under 5 minutes.
2
Day 1-2
Case manager assigned
A dedicated case manager reviews your evidence and contacts the supplier for their response.
3
Day 2-5
Mediation and decision
We issue a binding resolution based on the QC report, contract terms, and both parties submissions.
4
Day 5-7
Escrow resolved
Funds are released to the correct party or a remake is scheduled. Escrow stays frozen until this step.
$2.4B
Protected through escrow since 2019
99.2%
Orders released with zero claim
5d
Median claim resolution time
180+
Countries with full coverage
Your payment is held by a licensed, regulated third-party escrow agent, completely separate from Backper's own accounts. The agent releases funds to the supplier only after you confirm receipt and approve the QC report. If you don't confirm within 30 days, the balance auto-refunds to you.
No. Escrow, pre-shipment QC, and the claims process are included on every Backper order at no extra charge. Protect+ which adds independent lab testing and a 90-day claim window is automatically applied, also free, on orders over $25,000.
Buyer remorse cancellations are not covered. If you change your mind after production has started, standard cancellation terms apply. Claims filed outside the window (30 days standard, 90 days Protect+) are also ineligible.
Standard orders have a 30-day claim window from the confirmed delivery date. Orders on Protect+ automatically applied to orders over $25,000 have an extended 90-day window.
Backper acts as the independent mediator. Your case manager reviews the QC report, photos, and both parties positions, then issues a binding resolution. Escrow stays frozen throughout the process.
Yes. Sample orders under $500 are covered by the same escrow and full-refund guarantee as bulk orders. Pre-shipment QC photos are included.