QC PHOTOS ON EVERY BULK ORDER · 180+ COUNTRIES
Your order is checked before it ships.
Every bulk order gets a pre-shipment quality check, with photos sent to you before dispatch. If units arrive with manufacturing defects, report them within 7 days and we replace or credit them.
100%
Bulk orders QC-checked
$0
Cost to the buyer
7 days
Defect claim window
EXAMPLE ORDER · PROTECTED
Buyer Protection · active
QC ✓
PRE-SHIP CHECK
Quality check
QC photos + spec match before shipment
COVERED
Manufacturing defects
Replaced or credited — report within 7 days
COVERED
DDP delivery
All-in landed cost · 180+ countries
COVERED
Secure checkout
Card or PayPal via Shopify — never wire-only
COVERED
BP
A real person reads every claim — replies within 4 hours, every day. Report defects within 7 days of delivery.
/ WHAT'S COVERED
How every order is protected.
QC before shipment
Every bulk order is inspected and photographed against your spec before it leaves the factory. You see the photos before dispatch.
Photos on every order
Defects covered
Manufacturing defects are replaced or credited under our refund policy. Report within 7 days of delivery with photos.
7-day claim window
DDP all-in pricing
Your quote includes duties and delivery to your door in 180+ countries. No surprise charges at customs.
180+ countries
A person on every case
No ticket black hole — a real person reads your claim, compares it with the QC report, and replies within 4 hours, every day.
Replies in 4 hours
/ IF SOMETHING'S WRONG
Reporting a defect takes five minutes.
Email us with photos within 7 days of delivery — a real person takes it from there.
Under 4 hours
First human response to any claim
7 days
Claim window from delivery
Replace or credit
Per our refund policy
1
Day 0
Email your claim
Send photos, your order number and a short description to sales@backper.com within 7 days of delivery.
2
Within 4 hours
A person replies
We review your photos against the pre-shipment QC report and confirm next steps with you.
3
Days 1–3
Resolution agreed
Manufacturing defects are replaced on the next run or credited, per our refund policy.
4
On agreement
Replacement or credit issued
Credits are applied to your account or refunded to your original payment method.
100%
Bulk orders QC-photographed
7d
Defect claim window
4h
Reply time, every day
180+
Countries served DDP
You pay by card or PayPal through Shopify's secure checkout — the same PCI-compliant system used by millions of stores worldwide. We never ask for wire-only payment.
No. Pre-shipment QC photos and manufacturing-defect coverage are included on every order at no extra charge.
Change-of-mind returns. Bulk orders are final sale except for manufacturing defects — see our refund policy for the full terms.
7 days from confirmed delivery. Email photos of the affected units and your order number to sales@backper.com.
We compare your photos with the pre-shipment QC report, then replace the affected units or issue a credit, per our refund policy. A real person replies within 4 hours, every day.
Yes — sample orders get the same QC and defect coverage, and the sample fee is credited back on your bulk order.