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Popular topics
The guides buyers use most.
Lead Times
01
What are typical lead times?
Samples in ~7 days, bulk in 14–21, plus 5–9 days DDP transit.
Guide
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DDP Shipping
02
What does DDP include?
Goods, freight, duty and tax in one landed price.
Guide
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Net-30
03
How do I apply for Net-30 terms?
Apply with your company details — confirmed by email in 1–2 business days.
Guide
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Quality
04
What if something arrives damaged?
Report defects within 7 days with photos — replaced or credited.
Guide
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Browse by topic
Eight categories. Everything you need.
Ordering & samples
Quotes, minimums, placing orders, and getting samples to your door.
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Custom & branded builds
Artwork, branding methods, colorways — setup and fees quoted in your RFQ.
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Lead times & production
How long things take, what moves the date, and how to plan a deadline.
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DDP shipping & customs
Delivered Duty Paid, landed cost, Incoterms, and clearance.
View policy
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QC & defect reports
Pre-shipment QC photos on every bulk order, and how to report a defect within 7 days.
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Net-30 & payments
Net-30 for eligible buyers, payment methods, and invoices.
View terms
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Account
Your profile, orders and notifications.
Open account
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Returns & refunds
Bulk orders are final sale except manufacturing defects — how replacements and credits work.
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