Talk to a real buyer
rep, not a chatbot —
answers in 4 hours.
Quotes, samples, custom branding, customs paperwork — whatever your order needs, a real person reads and answers every message. We reply within 4 hours, every day.
Replies within 4 hours, every day
London office
Samples from $24 · credited on bulk orders
Buyer support
One team, based in London
--:-- · London
Reply time
<4 hours
Availability
7 days a week
Ships DDP to
180+ countries
Email us anytime — quote@backper.com
Every message is read and answered by a person
London
09–18 London
REDLIGHT GLOBAL LTD · 4 Raven Road, Unit 1C3, London E18 1HB, United Kingdom
/ Pick a channel
The right desk gets you
the fastest reply.
Sales & RFQ
Quotes, samples, tiered pricing, custom builds. The fastest way for orders 50+ units.
Buyer support
Order status, QC photos, claims, returns, customs paperwork, EDI handshakes.
Wholesale & partnerships
Distributors, white-label programs, retailer onboarding, Net-30/60 terms.
/ OUR OFFICE
One office. A real person on the other end.
London
Registered office
REDLIGHT GLOBAL LTD
4 Raven Road, Unit 1C3
London E18 1HB · United Kingdom
4 Raven Road, Unit 1C3
London E18 1HB · United Kingdom
/ BUYER FAQ
Full help center
Most contact starts with one of these.
If you're new to wholesale or new to Backper, scan these first — most of the time you'll find the answer faster than waiting on email.
01
What's the smallest order you'll accept?
MOQ is 50 units for any in-catalog SKU and 100 units for custom builds. Below that, you can still order single samples from the customizer for $24 each — credited back if you bulk-order within 90 days.
02
How quickly will I get a quote?
First reply lands in your inbox within 4 business hours. A full quote PDF with tiered pricing, lead times, and a draft tech pack arrives within 24 hours.
03
Do you work with first-time importers?
Yes — many of our buyers are first-timers. We walk you through HS codes, DDP vs. EXW, customs paperwork, and Incoterms so you don't get surprised at the border. We ship to 180+ countries; we've seen most of it.
04
How do payment terms work?
Standard is 50% deposit on order confirmation, 50% before shipment. Wire transfer (T/T) and PayPal accepted; other methods by written agreement. Terms for your order are confirmed in your quote.
05
Can I visit the factory?
Email info@backper.com with a couple of weeks' notice and we'll confirm what's possible — including a video walkthrough of production if travel doesn't make sense for your order size.
06
I'm press / a journalist. Who do I email?
Email info@backper.com with “Press” in the subject line — brand assets and product images are available on request.
07
What shipping methods and Incoterms do you offer?
We ship EXW, FOB, CIF, and DDP. Air express (DHL/FedEx), sea LCL/FCL, and rail freight are all available. We'll recommend the fastest route for your timeline and duty situation.
08
How long does production take?
In-catalog SKUs: 14–21 business days after deposit. Custom colorways or logo embroidery add 5–7 days. Full custom builds (new mold, new material): 35–45 days. Exact dates are confirmed in your quote.
09
Can you make a bag from my own design file?
Yes. Send a PDF, AI, or 3D file and we'll return a tech pack + costing within 48 hours. NDAs signed on request before we open the file.
10
Do you offer quality guarantees?
Every order goes through a pre-shipment quality check with photos sent to you before dispatch. Verified manufacturing defects are reworked, replaced, or credited — see our Refund Policy for the claim process.
/ SEND A REQUEST
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What we promise
- First reply within 4 hours
- Wholesale quote within 24 hours
- Dedicated rep for orders 50+
- Sample dispatch within 3 business days
- NDA on request — confidential